6 Star Service Team

“Your Satisfaction is Our Responsibility.”

Intrix is a dedicated company who is passionate to provide innovative and professional engineering service in Thermodynamic to fulfil current residential and commercial market demands while providing the best customer experience.

To ensure our customers’ satisfaction and happiness, we have a team of professional heat pump engineers and technicians, ready to provide the best services available in the market today with 24 hours hotline service.

Intrix’s service teams are passionate to provide best customer service. Our ultimate goal is to ensure each Intrix customer has positive experience from enquiry till after sales service.

Intrix Service Team

What we offer?

We offer servicing for our installed products range from 1.5kW to 2MW of water heater system (storage water heater, instantaneous tankless water heater or heat pump)

On top of that, our 40 years experience in hot water industry will help to provide the best professional diagnosis and service of your heat pump equipments, regardless of which brand you are using.

We offered the following services:-

24 Hours Hotline
Comprehensive Maintenance Contract
Service and repair
Energy Optimisation
On site warranty support
Retrofit hot water system

Importance of Servicing Heat Pump


Heat Pump system is green technology designed to save operation cost to produce hot water. However, many heat pump users have conventional heating system as back up system. Therefore, it defeats the purpose of having heat pump system to cut cost while conserving the environment.

In fact, a well maintained heat pump system does not require back up system. A proper maintenance is key to efficient operation. The difference between the energy consumption of a well-maintained heat pump and a severely neglected one ranges from 10% to 25%.

A well maintained heat pump system offers the following advantages:

  • Enhanced efficiency rate
  • Prolonged lifespan of the system
  • Minimised electricity consumption (Energy saving)
  • Reduce downtime and zero fatal incidents

Intrix Service Team is able to provide heat pump service and maintenance regardless of the brand that you are currently using in order to maintain the system performance.

Like to know more about us?